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Title
Text copied to clipboard!Dispatcher Service Coordinator
Description
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We are looking for a Dispatcher Service Coordinator responsible for the effective management and coordination of the dispatch department. Your primary task will be to ensure seamless communication between clients, drivers, and other participants in the logistics process. You will oversee task distribution, monitor route execution, and promptly resolve any arising issues. A key part of the job is maintaining a high level of customer service and optimizing internal processes to improve the efficiency of the service. The Dispatcher Service Coordinator must possess excellent communication skills, the ability to work under pressure, and make quick decisions. Knowledge of specialized dispatch software and experience in logistics or transportation is required. Your role will be crucial in ensuring timely deliveries, customer satisfaction, and maintaining order and discipline within the team.
Responsibilities
Text copied to clipboard!- Organize and control dispatcher service operations
- Distribute tasks among drivers and staff
- Monitor route and schedule execution
- Communicate with clients and resolve issues
- Process and analyze data to optimize operations
- Ensure compliance with service quality standards
- Maintain communication with drivers and respond promptly to changes
- Keep records and documentation
- Train new employees and monitor their work
- Participate in developing and implementing new procedures
Requirements
Text copied to clipboard!- At least 2 years of experience in dispatch or logistics
- Knowledge of specialized dispatch software
- Excellent communication and organizational skills
- Ability to multitask and work under stress
- Attention to detail and responsibility
- Willingness to work in shifts
- Understanding of logistics and transportation basics
- Ability to make quick decisions and resolve conflicts
- Skills in record keeping and documentation
- Higher education is a plus
Potential interview questions
Text copied to clipboard!- What is your experience in dispatch service?
- Which dispatch software have you used?
- How do you handle stressful situations at work?
- Describe a time when you had to make a quick important decision.
- How do you organize the work of a dispatcher team?
- What methods do you use to optimize service operations?
- Are you willing to work shifts?
- How do you interact with clients in difficult situations?
